Privacy Policy – g999 Pakistan Online Casino & Sportsbook

g999.plus is an online casino and sportsbook platform operated for players primarily based in Pakistan. We offer casino games including live dealer tables, card games such as Andar Bahar and Teen Patti, sports betting markets for cricket, football and other sports, and related promotional services — all denominated in Pakistani Rupees (PKR).

As a platform that processes financial transactions and holds player accounts, g999 collects certain personal information as a fundamental part of operating safely and legally. This Privacy Policy exists to tell you exactly what we collect, why we collect it, and what we do with it. We do not believe in collecting data quietly and explaining it in small print later — we would rather you read this now and know exactly where you stand.

g999 collects personal data in several ways: directly from you when you register or contact support, automatically when you use the platform, and from third-party payment processors when you make a deposit or withdrawal. Here is a full breakdown of the categories of data we collect:

g999 uses your personal data only for the following legitimate purposes. For each purpose, we identify the legal basis under which the processing takes place:

• Account Creation and Operation: To register your g999 account, verify your identity, process your deposits and withdrawals, and maintain your account records. Legal basis: contractual necessity.
• Age and Identity Verification: To confirm that you meet the minimum age requirement of 18 years and that your identity matches the account registration details. Legal basis: legal obligation and contractual necessity.
• Transaction Processing: To process PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer and card. Legal basis: contractual necessity.
• Fraud Prevention and Security: To monitor transactions and account activity for signs of fraud, money laundering, bonus abuse or other prohibited conduct. Legal basis: legitimate interests and legal obligation.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance with your g999 account. Legal basis: contractual necessity and legitimate interests.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling, to apply any self-imposed limits you have set, and to proactively contact players who may need responsible gaming support. Legal basis: legitimate interests and legal obligation.
• Marketing Communications: To send you information about g999 promotions, new games and platform features that may interest you, where you have not opted out of marketing communications. Legal basis: legitimate interests. You can opt out at any time via your account settings or by contacting support.
• Platform Improvement: To analyse usage patterns, identify technical issues and improve the g999 platform experience for all Pakistani players. Legal basis: legitimate interests. Usage data used for this purpose is aggregated and anonymised wherever possible.
• Legal Compliance: To comply with applicable legal and regulatory requirements including anti-money laundering obligations, gaming licence conditions and tax reporting requirements. Legal basis: legal obligation.

g999 does not use your personal data for any purpose not listed above without first notifying you and, where required, obtaining your consent.

g999 does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose:

• Payment Service Providers: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners and card processors receive the transaction data necessary to process your deposits and withdrawals. These providers handle your data under their own privacy policies and applicable Pakistani financial regulation.
• Identity Verification Services: Third-party KYC providers may process your CNIC data and verification documents to confirm your identity. These providers operate under strict data processing agreements with g999 and are prohibited from using your data for any other purpose.
• Gaming Technology Providers: Game studios and live casino streaming partners may receive minimal technical data (session identifiers, game round data) necessary to provide the games you play on g999. These providers do not receive your personal identity or financial data.
• Fraud Prevention Services: Specialist fraud detection and anti-money laundering platforms may process technical data including IP addresses and device fingerprints to help g999 identify and prevent fraudulent activity.
• Legal Authorities: g999 will disclose personal data to law enforcement, regulatory bodies or courts where required to do so by applicable law, valid legal process or legitimate regulatory obligation. We will notify you of such disclosures where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition or sale of g999's business, player data may be transferred to the acquiring entity. You will be notified of any such transfer before your data is subject to a different privacy policy.

g999 uses cookies and similar tracking technologies on the g999.plus website and in the g999 mobile application. A cookie is a small text file placed on your device that helps the platform recognise you between sessions, remember your preferences, and function correctly.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please be aware that disabling essential cookies will prevent the g999 platform from functioning correctly and may prevent you from logging in or placing bets. g999 does not use advertising or targeting cookies.

The security of your personal and financial data is one of the most fundamental obligations g999 takes seriously. Here is a plain-language description of the technical and organisational measures we have in place:

• Transmission Security: All data transmitted between your device and g999 servers is encrypted using 256-bit SSL (TLS 1.3). The padlock icon in your browser confirms this encryption is active whenever you are on g999.plus.
• Data Storage Encryption: Sensitive data including passwords, financial information and identity verification documents are stored in encrypted form. Passwords are hashed using modern cryptographic algorithms — g999 staff cannot see your password, only a cryptographic hash of it.
• Access Controls: Access to personal data within g999 is restricted to staff who genuinely need it to perform their job function. Access rights are reviewed regularly. All internal access to personal data is logged for audit purposes.
• Two-Factor Authentication: g999 supports two-factor authentication (2FA) for player accounts. We strongly recommend enabling 2FA from your account security settings to provide an additional layer of protection.
• Regular Security Audits: The g999 platform undergoes regular third-party security penetration testing and internal vulnerability assessments. Critical findings are addressed on a priority basis.
• Incident Response: g999 has a documented data breach response procedure. In the event of a data breach that affects your personal data, g999 will notify affected players within 72 hours of becoming aware of the breach, where this is technically feasible.

g999 retains personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Here is how retention periods work in practice for Pakistani players:

• Active Accounts: While your g999 account is active, we retain all account data necessary to operate, maintain and secure your account. You can request account closure at any time through customer support.
• Closed Accounts: When an account is closed, g999 retains transaction records, identity verification documents and account activity logs for a minimum of 5 years to comply with anti-money laundering regulatory requirements. After this period, data is securely deleted.
• Inactive Accounts: Accounts that have been inactive for 12 consecutive months will receive an inactivity notification. If no activity is recorded for 24 months, g999 will contact you before taking any action on the account data.
• Marketing Communications: If you opt out of marketing communications, your opt-out preference is retained indefinitely to ensure we do not contact you with unwanted marketing in future — even if your account is later reopened.
• Support Communications: Live chat and email support records are retained for 2 years following the resolution of the relevant query, primarily for dispute resolution and training purposes.

You have the following rights over the personal data g999 holds about you. To exercise any of these rights, contact our support team at support@g999.plus or via live chat. We will respond within 30 days of receiving your request and will not charge a fee for routine requests.

The g999 platform is strictly for adults aged 18 and over. g999 does not knowingly collect personal data from anyone under the age of 18. If you believe that a person under 18 has registered on the g999 platform or provided us with personal data, please contact our support team immediately at support@g999.plus. Upon confirmation, we will close the account, delete all associated data and refund any deposits made to the payment source, subject to verification of that source.

Parents and guardians who are concerned about underage access to online gaming platforms are encouraged to use parental control software to restrict access to the g999.plus website on shared devices. g999 also provides information on parental controls and underage gambling prevention on our Responsible Gaming page.

g999 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, applicable law or regulatory requirements. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page and in the hero section above.
• Send a notification to your registered g999 email address summarising the key changes at least 14 days before the revised policy takes effect.
• Display a prominent in-platform notification when you next log in to your g999 account after a material policy update.

Your continued use of the g999 platform after the updated Privacy Policy takes effect constitutes acceptance of the changes. If you do not accept the updated policy, you should withdraw your available balance and contact support to request account closure before the effective date.

Minor updates such as clarifications of existing practices, corrections of typographical errors or formatting improvements may be made without specific notification, as they do not affect the substance of how your data is handled.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how g999 has handled your personal information, please contact us through any of the following channels. Our support team is available 24 hours a day, 7 days a week, and communicates in both English and Urdu.

• Email: support@g999.plus — for privacy queries, data access requests and concerns. Please include "Privacy" in the subject line.
• Live Chat: Available in your g999 account dashboard. Privacy and data right requests via live chat are escalated to our privacy team within 2 hours.
• Response Time: g999 acknowledges all privacy requests within 24 hours and provides a full response within 30 days of receipt.

For responsible gaming matters — including self-exclusion, deposit limits and support resources — please visit our dedicated Responsible Gaming page or contact support directly. Responsible gaming requests are treated as priority cases.

For general Terms and Conditions governing your use of the g999 platform, please visit our Terms and Conditions page.